At TrekTac, we want every customer to feel confident with their purchase. If you receive an item that is damaged, defective, or not as expected, we make returns and refunds easy and fair.
1. Return Eligibility
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Returns accepted within 30 days of delivery
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Item must be unused, undamaged, and in original packaging
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Proof of purchase required
Contact contact@trektac.shop before returning any item.
2. Non-Returnable Items
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Clearance, final sale, or discounted items
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Customized or personalized products
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Used or damaged merchandise
3. Return Process
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Email contact@trektac.shop with your order number and reason
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Receive return authorization and instructions
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Ship the item to the designated address
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Once inspected, refunds or exchanges are processed
4. Refund Timing
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Refunds typically processed within 5–10 business days
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Returned to the original payment method
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Confirmation email sent once completed
5. Return Shipping Costs
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Customer preference returns: shipping costs paid by the customer
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Defective or incorrect items: TrekTac covers return shipping
6. Exchanges
Exchanges are available if replacement stock exists; otherwise, a refund will be issued.